It is so unfair when an entity gives a misleading email address.
The entity is a government or private organization (gops).
Gops should get its communication pathways, authorisations, hierarchies, referrals,
filters, exceptions, restrictions, securities, confidentialities and other protocols clearly
established up front.
Why B. Faceless is the President.
There is an expectation that mail sent to yb.faceless@gops will be read
Mail sent to president@gops will be read by the occupier of the seat at the time.
Mail sent to presidential.office@gops will be read by the office of the president.
And so it goes.
Simple guidelines available for intending senders will explain the protocols.